With the 2020 MotoGP season all but cancelled, many subscription holders are calling for a refund.

Dorna Sports, the exclusive commercial and television rights holder of MotoGP offers a ‘VideoPass’ streaming service, priced from €139.99 ($A238.00) per yearly subscription.

Fans can also purchase a ‘TimingPass’ service from €17.99€ ($A30.00) which gives detailed analysis via audio and timing data for each session of the MotoGP world championship.

While the postponment or cancellation of MotoGP rounds is out of Dorna’s control, many subscribers are complaining that they have purchased a service, which they ultimately may not receive.

In response to the changing season calendar, motogp.com is publishing rounds from previous seasons as well as the new Red Bull Virtual Grand Prix which sees members of the MotoGP, Moto2 and Moto3 field compete in online races.

Despite this, some subscribers are calling for a full refund, or at least a free pass for the 2021 season.

According to the VideoPass purchase policy, Dorna Sports is not liable to make any refund.

“Except where we offer, at our absolute discretion, an applicable VideoPass exchange or refund facility, VideoPasses cannot be refunded after purchase” the policy reads.

“We shall not be liable to make any refund or pay any compensation. Where a refund is sought you must bring this to our attention, as soon as possible upon becoming aware of, any circumstance that give you right to it.

“The refund, if the VideoPass was never successfully used, might equal the selling price of the VideoPass purchased less any commission from the Pay Platform, your bank or any third party. In order to claim your refund, if you have any right to it, please apply in writing to us. The refund shall only be made to the person who purchased the VideoPass and using the same method as was used to purchase the VideoPass.”

Last week, Dorna Sports officially cancelled the Sachsenring, Assen and KymiRing MotoGP rounds due to the coronavirus pandemic.

This also means that the MotoE World Cup, Northern Talent Cup and Red Bull MotoGP Rookies Cup will not take place as planned.

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Rod Harris
Rod Harris
3 years ago

I haven’t used my video pass this season and even if the chance happens, all current subscribers should receive an automatic 50% discount next season.

Jame
Jame
3 years ago

Why would they bother? They already have your money. They got me once, never again.

Chip
Chip
3 years ago

I cant even find an email address to ask for a refund! They should be ashamed of themselves.

David Casey
David Casey
3 years ago

Disgraceful way to treat loyal subscribers, to pour salt in the wound MotoGP offered the Videopass for free to non subscribers a couple of months back. AU$200 is a lot to pay for nothing and it shows that the company is a money grabbing parasite, it already has the no refund clause built in!

Chip
Chip
3 years ago

I received an email from them stating that as a thank you for sticking it out (no choice) they were extending my subscription to the first race of 2021. I’m already paid until the first race of 2021!! That said, looking at the most recent schedule, it looks like 16 races on tap. Not too bad but it will be very late in the year so no hanging out on my beautiful patio to grill, chill, and watch the best on two wheels. Life goes on folks. Stay healthy to enjoy next year and help to get rid of Trump!

John Weber
3 years ago

I received the same email. motoGP acted like they were doing me a favor giving me videopass till the FIRST RACE. I never get anything out of the testing crap but people droning on and on about what happened, not interested. I paid for 19 races this season, I should get 19 races, that would be the first 6 of next season.

When that doesn’t happen they will lose me on principle.

TRUMP 2020!